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This page sets out how th99 handles account access, your data, and the rules that apply when you use this platform in Malaysia. Access depends on local law and is available only where local law permits.
When you create and use a th99 account, you agree to the terms set out across this page. These terms govern what we do with your account data, how transactions are recorded, and what steps you can take if something needs correcting. We hold account and transaction records in line with standard retention practice, and we do not share your data with third parties outside of what is needed to process your transactions through Touch 'n Go eWallet, DuitNow, or FPX. Access to this platform depends on your location and local law. If local law in your region does not permit access to this type of platform, these terms do not grant you a right of access — eligibility is determined by local regulation, not by account registration alone. Where access is permitted, your account wallet shows your current balance and transaction history after login. Any deposit or withdrawal instruction you give is recorded against your account at the time you submit it, and the record is visible in your transaction log. If you believe a transaction record is incorrect, the account detail section covers the steps to raise that with us. Our terms may be updated; the version shown on this page is current.
Transactions processed via Touch 'n Go eWallet are logged in your account immediately on submission. The payment reference and amount are visible in your wallet transaction history after the action completes.
DuitNow transfers are tied to your registered account details. Each transfer generates a reference that appears in both your bank record and your th99 transaction log, so you can match entries on both sides.
FPX online banking payments go through your bank's own verification step before the amount is credited. Your account dashboard reflects the status once the bank confirms the instruction.
Our terms apply specifically to your th99 account and the actions you take on this platform. They do not extend to third-party services, external payment providers, or any site we do not operate. Understanding the boundary helps you know where to direct a question if one comes up.
Terms cover login, session management, account settings, and all actions taken through your registered account. If access is restricted in your region under local law, account registration does not override that restriction.
All deposits and withdrawals processed through Touch 'n Go eWallet, DuitNow, or FPX fall within scope. The transaction log in your account dashboard is the record of those actions.
The game catalogue, odds, and any content we publish on this platform are covered. Content from external links or third-party providers linked from our pages is governed by those providers' own terms.
Payment processors, e-wallet operators, and bank networks have their own terms and privacy policies. We are not responsible for how those services handle your data outside of the transaction instruction we pass to them.
You have concrete options when it comes to your account data and how we hold it. Log in and go to your account settings to review the personal details we hold against your profile. If anything is incorrect — a name, contact detail, or payment method on file — you can update it directly from that screen. For records you cannot edit yourself, such as historical transaction entries, raise a query through our support channel and we will check the record and respond. If you want to know what data we hold about you, a request can be submitted through the support contact path listed in the support section below. We handle those requests in the order received. Closing your account is also an option available from account settings; any balance remaining at the time of closure needs to be withdrawn first through your linked Touch 'n Go eWallet or DuitNow account before the closure is processed.
Account settings shows the personal data and payment methods we hold. Your full transaction history is in the transaction log tab, filterable by date and payment method.
Name, email, and contact details can be updated in the account settings page after login. Payment method details follow the verification step shown on that screen.
For any transaction record you believe is incorrect, contact support with the date, amount, and payment method involved. We will check against the logged record and reply through the same channel.
A data request or account closure request goes through the support contact path. Withdraw any remaining balance through Touch 'n Go eWallet or DuitNow before submitting a closure request.
Policy questions and account data requests are handled through the contact paths below. Use the path that matches your query type so it reaches the right team without delay.
Available from the account dashboard after login. Use this for account-level questions, transaction queries, and data correction requests during supported hours.
Send policy or data requests to our support address shown in the account help section. Include your account email and a brief description of the query so we can locate the right record.
The help section inside your account lists current contact details, support hours, and the steps for each type of request including account closure and data enquiries.
We approach data handling as a direct account responsibility, not a generic compliance exercise. Your account data — login credentials, payment details, transaction records — is held in line with standard security practice and is not shared beyond what processing your transactions requires.
Your account is protected by the login credentials you set. We recommend keeping your password unique to this platform. Session activity is logged and visible in account settings so you can spot any access you do not recognise.
We use cookies to maintain your session and remember account preferences. You can manage cookie settings through your browser. Functional cookies needed to keep your session active cannot be disabled without affecting account access.
Transaction and account records are retained for the period required by the applicable data handling standard for this type of platform. After account closure, records are held for the standard retention period before deletion.
To request a correction or deletion of data we hold, contact support through live chat or email. Include your account email and the specific record or detail you want addressed. We handle each request in the order received.
These questions cover what real account holders ask about policy, data, and access terms on th99.
Access depends on local law in your region. Where local law permits access to this type of platform, you can register and use an account. Account registration alone does not override any local legal restriction. Check the eligibility information shown during the registration step.
Log in and go to account settings to see the profile and payment details we hold. For a full data request covering transaction records and account history, submit a request through live chat or the support email address shown in the account help section.
Yes. Name, contact details and saved payment methods can be updated directly from account settings after login. The screen shows the verification steps required for each change. For transaction record corrections, raise the query through support with the date and amount involved.
Our transaction terms cover deposits and withdrawals processed through Touch 'n Go eWallet, DuitNow, and FPX. Each transaction generates a reference that appears in your account's transaction log, and you can match it against your bank or e-wallet record.
Account closure is available from account settings. Before submitting the request, withdraw any remaining balance through your linked Touch 'n Go eWallet or DuitNow account. Once the balance is cleared, follow the closure steps shown on screen and confirm through the support channel if prompted.
Start with the live chat support available from your account dashboard, or send the details to the support email address in the account help section. Describe the issue clearly and include your account email. Our team will review the record and respond through the same contact path.