Live / Casino
These terms set out how your th99 account works, what we expect from you, and what you can expect from us. Access to our sports markets, live casino tables, and slot rooms is subject to these conditions, and availability depends on local law and eligible regions in Malaysia.
By opening a th99 account, you confirm that you have read and accepted these terms in full. They apply to every session you start, every wager you place on sports markets or casino categories, and every transaction you complete through Touch 'n Go eWallet, DuitNow, or FPX. We may update these terms when platform conditions change — the current version is always displayed in the Terms section of your account dashboard after login. If you continue using the account after an update is posted, that counts as acceptance of the revised terms. These terms are governed by applicable law in the regions where access is permitted. If any clause is found unenforceable under local law, the remainder of the terms still apply. Questions about how a specific clause affects your account can be directed to our support channel at any time. We aim to keep the language here plain and direct so you know exactly what you are agreeing to before you start.
Transactions through Touch 'n Go eWallet are subject to these terms. Check the transaction record in your account wallet for the current status of each transfer.
DuitNow transfers are processed under these terms. Your account transaction history shows each entry as it is recorded — review it from the Wallet section after login.
FPX payments fall under the same account terms. If a transfer status is unclear, raise it through the support channel rather than initiating a duplicate transaction.
Boost wallet deposits are covered by these terms. The payment screen shows available methods for your account — only the options displayed there are active for your region.
These terms cover your registered th99 account and everything done through it — sports betting, live dealer sessions, slot play, and wallet transactions. They do not extend to third-party services you reach from external links, the policies of payment providers themselves, or any content on sites outside th99. Understanding the boundary helps you know where to raise a question with us versus where to contact the service directly.
Your login credentials, session activity, and account-level settings are all governed by these terms. Keep your details confidential — any action taken from your account is considered authorised by you.
Deposits and withdrawals through Touch 'n Go eWallet, DuitNow, FPX, and Boost fall within these terms. The transaction record in your account wallet is the reference for any dispute.
Games from PG Soft, Microgaming, Pragmatic Play, Joker, and Bigtime Gaming are available through your account subject to these terms. Game availability may vary by region and applicable local law.
Payment providers, wallet operators, and any external links operate under their own terms. We are not responsible for those services — contact the provider directly for issues on their end.
You have specific rights over your th99 account data and how it is used. You can review your full transaction history from the Wallet section after login — every deposit, withdrawal, and wager is recorded there. If any account detail is incorrect, the Account Settings page lets you submit a correction request directly. For questions about how your data is handled or retained, our support team can walk you through the specifics. We do not share your account information with third parties outside of what is required to process payments through Touch 'n Go eWallet, DuitNow, or FPX. If you want to close your account or request that your data be deleted, raise that through the support channel and we will confirm the steps from there.
Your complete wagering and transaction history is available in the account dashboard. Select the Wallet or History tab after login to see each entry with its timestamp and status.
Submit a correction request through Account Settings if any registered detail — name, contact, or linked wallet — is inaccurate. We will process it and confirm once the change is applied.
If a term is unclear or you want to know how it applies to your situation, contact our support team. They can clarify the relevant clause without you needing to interpret legal language on your own.
To close your account or ask about data retention, open a support ticket. We will send you the steps and a confirmation once your request is handled.
If a term is unclear, if you spot a discrepancy in your transaction record, or if you want to raise anything about how your account data is used, these are the channels to use. We handle policy questions through the same support routes as general account help.
Open the chat icon from any page on th99. Describe the clause or account issue — the team can pull up your record and respond directly.
Send your question to our support address, found in the Contact section of your account dashboard. Include your registered account name and a summary of the term or transaction in question.
The current version of these terms, your transaction log, and account settings are all accessible after login. Start here before contacting support — most answers are already in your dashboard.
Your account data is held to serve one purpose: running your th99 account correctly. We use standard encryption on login sessions and payment flows to keep your credentials and transaction details private. Cookies are used to maintain your session state across pages — you can review or adjust cookie preferences in your browser settings at any time. We retain transaction records for as long as required by applicable law and our internal audit process; the exact retention period depends on your region and the type of record. To request changes to stored data or to ask who has access to your account information, raise a ticket through the support channel and our team will confirm what applies to your account.
Login sessions use encrypted connections. If you notice any sign-in activity you did not authorise, change your password immediately from Account Settings and contact support to flag the session.
Cookies keep your session active and remember your preferences between visits. They do not store payment credentials. Adjust your cookie preferences through your browser settings — the site continues to work with functional cookies only.
We keep your transaction and account records for the period required by applicable law in your region. You can request a summary of what we hold by contacting support — we will confirm the scope and format available to you.
To update, correct, or request deletion of your account data, submit a support ticket with your registered account name and the specific change you are requesting. We confirm all data actions in writing.
These are the questions we hear most often about how the terms apply to your account. If your question is not here, the support team can give you a direct answer.
They apply from the moment you open your account and continue for as long as the account remains active. Starting a session or completing a transaction after an update is posted means you have accepted the revised terms as they stand at that time.
The current version is always in the Terms section of your account dashboard after login. We do not notify by push message for every minor update, so checking the dashboard is the most reliable way to see what is current.
Every deposit and withdrawal processed through Touch 'n Go eWallet, DuitNow, FPX, or Boost is covered. The transaction record in your Wallet section shows each entry — that record is what we reference if a question about a payment comes up.
Yes. Open your Wallet history after login and identify the entry in question, then contact support with the transaction date and amount. We will check the record on our end and respond with the findings.
We retain records for the period required by applicable law in your region. After that retention period, the data is deleted. Submit a support ticket to start the account closure process and to ask about the specific retention period that applies to you.
The terms cover your access to and use of all games available through your account, including titles from PG Soft, Microgaming, Pragmatic Play, Joker, and Bigtime Gaming. The studios operate under separate agreements with us — those do not affect your account terms.